KFD·Global offers free standard shipping on eligible orders within our standard U.S. delivery area. Most in-stock orders are prepared by our warehouse within approximately 1 business day after payment and order details are verified.
Depending on product size and weight, orders may ship by parcel carrier or LTL freight carrier.
For large commercial equipment: Freight deliveries require different receiving procedures than ordinary parcel shipments. Please inspect the shipment carefully before the driver leaves.
1. Shipping Coverage & Methods
KFD·Global offers free standard shipping on eligible orders within our standard U.S. delivery area unless otherwise stated on the product page, quotation, invoice, or checkout page.
Free shipping covers the standard shipping method selected by KFD·Global. Expedited shipping, inside delivery, white-glove service, limited-access service, rerouting, redelivery, storage, and other non-standard services may involve additional charges when applicable.
Smaller items, accessories, and replacement parts may ship by parcel carrier. Large or heavy commercial kitchen equipment is generally shipped by Less-Than-Truckload (LTL) freight carrier and may require a delivery appointment.
2. Order Processing & Transit
Most in-stock orders are prepared for shipment within approximately 1 business day after payment and order details are verified. Orders placed on weekends, holidays, or after warehouse cutoff times may begin processing on the next business day.
Orders are fulfilled through KFD·Global’s U.S. warehouse network based on inventory availability, destination, and logistics efficiency. Items within the same order may occasionally ship separately.
Tracking or freight information will be provided once available. Transit time begins after carrier pickup.
Delivery dates are estimates unless a guaranteed service has been confirmed in writing. Actual delivery timing may vary due to carrier operations, terminal transfers, weather, appointment availability, or other conditions outside KFD·Global’s direct control.
3. Freight Delivery & Special Services
For LTL freight deliveries, please provide an accurate delivery address, recipient name, and valid phone number. The freight carrier may call or text to arrange the final delivery appointment, and someone must be available to receive and inspect the shipment.
Standard freight delivery is made to an accessible delivery location. Unless arranged in advance, standard delivery does not include unpacking, moving the equipment into its final kitchen location, installation, assembly, or utility connections.
Liftgate service, inside delivery, limited-access delivery, expedited freight, local delivery, and other special services may be available depending on the shipment and destination. Please request these services before shipment whenever possible. Availability and any applicable charges will be confirmed by KFD·Global.
Liftgate service lowers palletized freight from the truck to ground level. It does not include inside placement or installation.
4. Receiving & Freight Damage
Please inspect all freight shipments before signing the delivery receipt or Proof of Delivery (POD).
Check for visible damage, missing pieces, broken pallets, dents, punctures, or signs that the shipment may have been impacted or tipped. Photograph any concerns and note them clearly on the delivery receipt before the driver leaves.
Minor cosmetic damage to the outer carton does not always mean the equipment itself is damaged. If you accept a shipment with visible packaging damage, photograph the condition before unpacking and note it on the delivery receipt.
· Visible or Severe Damage
If the shipment arrives with obvious or severe damage—such as major deformation, large dents, broken structural components, severe pallet damage, or signs that the equipment was dropped or tipped over:
Take clear photos of the shipment and visible damage.
· Refuse the delivery.
Ask the driver to note the damage on the POD or delivery receipt and, if possible, write "Refused Damaged"
Contact KFD·Global as soon as possible with your order number, photos, and available delivery documentation.
· Concealed Damage
If damage is discovered after the shipment has been accepted and unpacked, contact KFD·Global as soon as possible, preferably within 48 hours of delivery.
Please provide photos of the outer packaging, inner protective materials, the full equipment unit, and all damaged areas.
Keep all packaging materials, including the carton, pallet, foam, wooden supports, straps, and other protective materials, until KFD·Global confirms the next steps. Do not repair or return the equipment before receiving instructions.
5. Delivery Changes & Refused Shipments
Please contact KFD·Global immediately if the delivery address needs to be changed. Once a shipment has been picked up, rerouting may require carrier approval and may result in additional fees or delays.
If a scheduled freight delivery cannot be completed because the recipient is unavailable, the contact information is incorrect, the location is closed or inaccessible, or the appointment is missed, carrier-imposed redelivery, storage, detention, or address-correction charges may be the customer’s responsibility.
Customers should refuse delivery when severe freight damage is documented as described above.
Refusing delivery for reasons unrelated to freight damage—such as a change of mind, incorrect size ordered, the installation site not being ready, or the equipment being unable to fit through the building—does not automatically cancel the order and may be handled as a customer-choice return under the KFD·Global Refund & Return Policy.
6. Pickup, Time-Sensitive Orders & Delays
Warehouse pickup may be available for selected products and locations by prior appointment.
For restaurant openings, installations, or other time-sensitive projects, please contact KFD·Global before ordering so that available shipping options can be reviewed.
KFD·Global will make reasonable efforts to process and ship orders promptly. However, carrier delays caused by weather, terminal congestion, road closures, peak-season volume, or other transportation disruptions may occur.
Once an order has shipped, carrier transit delays do not automatically qualify the order for cancellation or refund.
Contact KFD·Global
KFD·Global Customer Support
Email: web@kfdglobalequipment.com
Please include your order number whenever possible.
For cancellations, returns, and refunds, please refer to the KFD·Global Refund & Return Policy.
